Happy Customers with Glowing Skin Starts Here

We love our customers and due to our commitment of high-level customer service, we will always endeavour to keep our customers happy and satisfied with their product. 

However, keeping it real - sometimes things go awry. For faulty products, Naturally Wild Skin offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. 

If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

When returning your product, please make sure you provide the following details:

• Your full name
• Your order number
• Reason why you are returning the product
• Your instructions informing us how you would like the issue resolved.

Please include the original order confirmation or invoice you received with your product. 

Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

Have a question or concern? We would love to hear from you. Contact us by phone, email, or chat and we'll get back to you as soon as possible.